Dartford Borough Council claims to be the first UK local authority to outsource its entire HR function. The council, currently going through a cost-cutting restructure, has transferred all HR and payroll support for its 400 employees to Northgate HR.
Or has it?
In my experience, HR never gets fully outsourced. There are usually a couple of HR professionals left in the organisation, if only to manage the outsourced service provider and sweep up after the more senior managers. Over time, you get grow-back, as functions recruit their own HR staff, often under a different name like ’Resourcing Manager’ or ‘Staff Co-ordinator’.
However, it may be that Dartford is a small enough organisation to get by without having HR support on site and its executives are good enough people managers to render such a service unnecessary.
We shall see.
Hat Tip: Guru